Stasia Viator serves as Vice President of Operations and Marketing as well as the Client Relations Manager for TSBS. Additionally she works alongside her Program Consultant, Jon Veytia, to provide expert service and support for our East Texas district partners. Born and raised in Austin, TX, Stasia moved to Huntsville to attend Sam Houston State University. After graduating with a Bachelor's degree in Criminal Justice and Spanish, she joined TSBS in November 2003. Creating strong and lasting relationships with our clients is what Stasia considers her top career accomplishment. Leading the staff at TSBS, she remains true to her belief that exceptional service and consultative care are instrumental in the success of our clients' SHARS programs.
Originally from Charleston, SC, Robbie Ewen joined TSBS in 2010. He currently serves as Vice President of Human Resources and Finance, as well as managing TSBS's business relationships, and providing guidance to the technology department. Robbie holds a Bachelor's degree in Psychology from Florida State University with a minor in Business. Before coming to TSBS, he worked in the public sector teaching Medicare and Medicaid for the State of Florida and then in the private sector for an HR outsourcing and benefits software development firm. Robbie holds multiple professional certifications in human resources.
As a principal contributor in the financial success of TSBS, Austin native Lauren Allgood serves as both Operations Manager and as a Program Director for many central Texas districts' clients. By joining TSBS in October 2005 and accumulating extensive experience in SHARS billing and consulting, Lauren combines a full array of business and personnel skills to create and oversee the highest level of efficiency in support of the firm's business strategy.
Amber Paige, a native Texan from Amarillo, joined the TSBS team in October 2007. With a degree in Communications and Business from Texas State University, Amber serves as a Regional Program Director and Sales Consultant for the West Texas area. Amber is passionate about building strong partner relationships with school districts to guide them in receiving maximum reimbursements through school Medicaid programs.
David Hoffman serves TSBS as our Systems Administrator. Originally from Milwaukee, Wisconsin, David holds a Bachelor of Business Administration from the University of Wisconsin Milwaukee. There he earned a double major in Management Information Systems and Supply Chain, and Operation Management in 2012. Prior to TSBS David started in tech support at the University of Wisconsin Milwaukee, and worked his way into a role with similar responsibilities to his role here at TSBS. In addition, David worked in the ecommerce IT field, strengthening his skills and continuing his IT career momentum.
With a strong background in customer service, Mariah Herrera is a native Austinite who began working with TSBS in March 2015. She proudly serves TSBS as our Executive Assistant, providing customer support to districts across the state of Texas. Mariah is supplied with a broad array of administrative skills, and all of the TSBS staff are well-served by her always-positive attitude and cheerful demeanor.
Tom Tafel is a Medicaid Consultant for TSBS and holds an MA degree in Economic Development from Southern Illinois University, as well as an undergraduate degree in Biological Sciences. Over his lifetime, Tom has worked as a Peace Corps volunteer in Colombia, a middle school through university-level teacher, a Texas school board member, and consultant in the Florida schools Medicaid program. The business world has seen Tom active in the positions of plant manager, accountant, and managing general partner. Living and working overseas afforded Tom the opportunity to become fluent in both Spanish and Portuguese. He brings all of these talents to his consulting work in our McAllen, TX branch.
A native of McAllen, TX, Ann C. Tafel has earned both a M. Ed in Secondary Guidance and a BA in English and Political Science from the University of Texas-Pan American. With more than twenty-five years in education, Ann has extensive experience with AP, IB, Title I, ESL and LD students in grades six through twelve in Texas. Her overseas educational work in Eastern Europe and South America combines with years as co-owner of a family business and responsible for payroll, billing, and public relations. Ann's background brings the TSBS team a global perspective to an integrated slate of educational and business skills. Prior to joining our McAllen branch, Ann also worked in the Florida schools Medicaid reimbursement program.
Nikki Petre, who hails from Kansas City, Missouri, began her Texas adventure in San Antonio in 2003 with her family. After coming to TSBS in 2006 and compiling an impressive depth of SHARS knowledge and policy history with a no-nonsense attitude, Nikki is a respected Program Specialist for our North Texas and Coastal Bend districts.
Cindy Rasgado, originally from Austin, TX, serves TSBS as a Program Specialist for our Central Texas clients. Cindy joined the TSBS family in September 2008 and offers bilingual training and assistance to all Texas State Billing Services district partners. Her background before coming to TSBS includes client support and bookkeeping.
Another Texas native from Austin, Holly Wyatt serves as a Program Specialist to our Central Texas clients. In January 2014 Holly joined TSBS with a background focused on client relations, sales, and administration. Holly's principal goals are to manage and increase SHARS reimbursements for her clients while delivering outstanding customer support.
Austin native Amy Peebles began her career at TSBS in December 2007. Amy serves as a Program Consultant for our South Texas clients. With a keen eye for detail and a solid background in customer service, Amy works closely with our McAllen office to bring her enthusiasm for client satisfaction to TSBS.
Kimberly Murchison is a native Texan from Kyle, TX. Kim began her career at TSBS in February 2013. She currently provides client support and assistance as a SHARS Program Consultant. Kim takes great pleasure in the quality of her claims processing, and in creating synergy with her team while providing exceptional customer service to her clients.
As one of the few non-native Texans here at TSBS, Lynda Wallace, from Hockessin, Delaware, moved to Corpus Christi in 1973. Now a tried-and-true adoptee of the Lone Star state, Lynda provides dedicated Program Consultant support and SHARS services to many of the firm's South Texas clients. With long-term experience as Senior Billing Clerk and Sales Rep for a metal framing company, Lynda brings that business astuteness to each district's SHARS program.
Originally from San Antonio, J.B. Brafford is located in our Dallas office. He holds a Bachelor's degree in History with a minor in Economics from Sam Houston State University. With over fifteen years experience in the education field, and three-plus in government administration, he joined our team in June 2015. J.B. serves as our Region 8 Program Consultant along with his teammate Kimberly Murchison.
From La Vernia, TX, Brittany Baker attended Texas A&M University, pursuing a major in English Literature. With over seven years of analytical and customer service experience with both Texas A&M and Texas State University in San Marcos, Brittany supplies full service SHARS billing and consulting support to our West Texas clients, as well as rigorous software testing skills to every upgrade our company systems.
Jon Veytia is a native Texan originally from Dallas. After attending Texas State University in San Marcos, pursuing a major in History and minor in Political Science, Jon continues his work in the educational system as an administrator of SAT and ACT college acceptance testing. Bringing to TSBS a background in customer service and sales, he began his career with us in May 2016. Jon serves as Program Consultant to multiple Texas regions, and he is dedicated to the goal of ensuring that clients receive the utmost in service and support for their SHARS program.
Originally from Orlando, Florida, Elle Directo joined the TSBS team in October 2016. As a Program Consultant, Elle works with clients in our central Texas regions. A graduate of the University of Central Florida in 2012 with a Bachelor of Science in Business Administration and Human Resource Management, her subsequent experience as an HR Manager fueled her desire to provide outstanding support and assistance to clients and employees alike. Bringing those ambitions to TSBS, Elle is committed to ensuring the continued success of all TSBS district partners.
Ranell Diehl, a born and raised Texan from Wimberley, attended Texas State University where she received her Bachelor’s degree in Applied Arts and Sciences, with emphasis in education, sociology, and psychology. She is a Program Consultant for TSBS, working alongside Cindy Rasgado in our central Texas hill country districts. Her passion for people and serving others, combined with her extensive background in customer relations, lends itself to providing excellent support and satisfaction for our clients.
Texas State Billing Services prides itself on the philosophy of Reimbursement without Recoupment™. TSBS has implemented a stringent quality assurance system and department staffed with specially trained, detail-oriented analysts, who apply quality control measures to each step in our billing process. This allows TSBS to ensure the lowest risk of unfavorable audit results.