Originally from Charleston, SC, Robbie Ewen joined TSBS in 2010. He holds a bachelor’s degree in Psychology from Florida State University with a minor in Business. Before coming to TSBS, he worked in the public sector teaching Medicare and Medicaid for the State of Florida and then in the private sector for an HR outsourcing and benefits software development firm. Robbie holds multiple professional certifications in human resources.
AMBER PAIGEVP of Operations and Client Relations
Amber Paige, a native Texan from Amarillo, joined the TSBS team in October 2007. With a degree in Communications and Business from Texas State University, Amber serves as VP of Operations and Client Relations at TSBS. She is passionate about building strong partner relationships with school districts to guide them in receiving maximum reimbursements through school Medicaid programs. Amber oversees day-to-day operations to enhance the client experience by streamlining processes that support the growth of the organization. Her focus is on strategic planning, goal-setting, and directing the operations of the company in support of its goals.
LAUREN ALLGOODAdministrative and Finance Director
As a principal contributor in the financial success of TSBS, Austin native, Lauren Allgood, is our Administrative and Finance Director. By joining TSBS in October 2005 and accumulating extensive experience in SHARS billing and consulting, Lauren combines a full array of business and personnel skills to create and oversee the highest level of efficiency in support of the firm’s business strategy.
DAVID HOFFMANIT Director
David Hoffman serves TSBS as our IT Director. Originally from Milwaukee, Wisconsin, David is a graduate of the University of Wisconsin Milwaukee, graduating in 2012 with a Bachelor of Business Administration with a double major: Management Information Systems & Supply Chain and Operation Management. Previous to TSBS, David started in tech support at the University of Wisconsin Milwaukee and worked his way into a role with similar responsibilities to his role at TSBS. In addition, David worked in the ecommerce IT field, strengthening his skills and continuing his IT career momentum.
BRANDON EMERYIT Assistant
Brandon brings to TSBS over 8 years of IT experience - specifically in computer repair and troubleshooting. A lifelong native of Texas and current resident of Kyle, Brandon graduated from the Unitverity of North Texas with a Bachelor of Science in Business Computer Information Systems.
DANE WHITLOCKDirector of Business Development & Marketing
A native of South Carolina, Dane brings to TSBS over twenty years of experience in marketing, communications and business development. A former Broadway actor with numerous national and international credits, Dane has lived in New York City, Los Angeles, Chicago, Virginia, North Carolina and now calls Texas home. He has also lived and worked abroad in Sao Paolo and Berlin. “Don’t limit your challenges. Challenge your limits.”
JASON BRAFFORDRegional Account Executive
J.B. Brafford lives and works in Princeton, where the Metroplex meets East Texas. In 2015, after 10-plus years of classroom teaching and administration, J.B. was recruited by TSBS. Having worked in Title 1 schools and appreciating funds associated with programs like SHARS, he was sold on TSBS’ commitment and honesty to their clients. Starting out as an assistant, and quickly promoted to Program Consultant and then Specialist, J.B.’s excited about his role as Regional Sales Executive. This role and his location offer him the opportunity to do what he does best – keeping our northeast clients extremely satisfied with SHARS!
NIKKI PETRERegional Account Executive
Located in The Woodlands area, Nikki Petre is a Kansas City, MO native who began her Texas adventure in 2003. After coming to TSBS in 2006 and compiling an impressive depth of SHARS knowledge and policy history with a no-nonsense attitude, Nikki is now a respected Regional Sales Executive for the Houston area and Coastal Bend districts. She is passionate about ensuring our clients maintain absolute compliance while guiding them towards maximum reimbursements through school Medicaid programs. Nikki thrives on client interaction, building close-knit bonds with all districts and maintaining those structures to meet every need.
ELLE DIRECTOClient Relations Director
Originally from Orlando, Florida, Elle Directo joined the TSBS team in October 2016. As a Client Relations Specialist for TSBS, Elle works with clients in our central Texas regions. Graduating from the University of Central Florida in 2012 with a Bachelor of Science in Business Administration and Human Resource Management, her subsequent experience as an HR Manager fueled her desire to provide outstanding support and assistance to clients and employees alike. Bringing those ambitions to TSBS, Elle is committed to ensuring the continued success of all TSBS district partners.
JON VEYTIAClient Relations Specialist & Training Specialist
Jon Veytia is a native Texan originally from Dallas. After attending Texas State University in San Marcos and pursuing a major in History and minor in Political Science, Jon continues his work in the educational system serving as an administrator for the SAT and ACT College acceptance testing system. Bringing to TSBS a background in customer service and sales, Jon began his career at TSBS in May 2016. Jon serves as Client Relations Specialist to the TSBS East Texas regions and is dedicated to the goal of ensuring TSBS clients receive the utmost in service and support for their SHARS program.
HOLLY WYATTFederal Finance Specialist
Another Texas native from Austin, Holly Wyatt serves as Federal Finance Specialist for all our clients. In January 2014, Holly joined TSBS with a background focused on client relations, sales, and administration. Her principal goals are to increase SHARS reimbursements for TSBS clients while delivering exceptional customer support and guidance on local, state, and federal rules and regulations.
CHANCE CHAPMANClient Relations Consultant
Chance Chapman is a Houston, TX native and a graduate of Stephen F. Austin State University. With a BA in English and Liberal Arts, Chance learned important skills such as effective communication and perseverance to navigate in the corporate world. With previous experience in client relations, Chance utilizes the practices she learned to foster professional working relationships with clients. Eager to grow, Chance will be working to be the bridge between TSBS and clients in the Houston and surrounding areas. Chance is excited to build relationships with clients and to generally be the main point of contact on behalf of TSBS.
JILL MARTINEZClient Relations Consultant
Jill Martinez is a Client Relations Consultant for TSBS’s East Texas districts. She is a native of Tulsa, Oklahoma but has spent the past 16 years in the Dallas and Austin areas. Jill offers her TSBS clients experience in Medicaid quality assurance reviews, claims adjudication, benefit trend analysis, account and business development and a focus on making sure that all her clients receive benchmark customer care experiences every day. Jill graduated with a B.A. from the University of Oklahoma where she majored in Social Work and Sociology. She has worked at the State of Texas and offers an extensive work history assisting individuals and families with disability services, insurance and overall care management. It is a great joy for Jill to bring her skills and services to her school district clients and be a part of the exciting TSBS family.
D'UNDRA ROLLINSClient Relations Consultant
Originally from Louisiana, D’Undra Rollins has lived in Texas for the past 12 years. As a graduate of Louisiana Tech University, she obtained a B.S in Biology and a Minor in Chemistry which fostered a proficiency of having a great attention to detail and the ability to work through complex problems to find solutions. Over the past decade, she has worked with both the State of Texas and the private sector pertaining to assisting individuals navigate various Texas Medicaid Programs. She has an extensive background in case/account management, fostering strong client relationships, and also prides herself on achieving the highest quality outcomes and customer experiences. D’Undra is excited to bring her knowledge and skillset to our TSBS clients in the North Texas Region while simultaneously providing them with exceptional customer service.
CHANEY SMITHClient Relations Specialist
Originally from Houston, Chaney Smith relocated to Midland to further her career as a Client Relations Specialist for TSBS. As a graduate from Dillard University in New Orleans, Chaney obtained a BA in Communications which provided a skillset of relationship development with clients on both personal and professional levels. With her extensive background in client relations and account management, Chaney is experienced with establishing, maintaining, and enhancing the relationship between TSBS and our West Texas clients. While working extensively in this region, Chaney is dedicated to assisting TSBS in continued growth and success.
BRITTANY BAKERQuality Control Team Lead
From La Vernia, TX, Brittany Baker attended Texas A&M University pursuing a major in English Literature. With over seven years of analytical and customer service experience with both Texas A&M and Texas State University in San Marcos, Brittany provides full-service SHARS billing and quality control support to our West Texas clients as well as rigorous software testing skills to every upgrade of TSBS’ systems.
MONICA EASLEYMedicaid Billing Specialist
A native San Antonian, Monica recently became a part of the Kyle community in December of 2019 and began her career with TSBS shortly thereafter. She brings to TSBS over twelve years of billing experience and is a proud grandma of a soon to be grand baby girl and three grand pups. “Nothing worth having comes easy.”
MARIAH HERRERAMarketing Consultant
Mariah Herrera, a native Austinite, began working with TSBS in 2015. With four successful years of marketing and social media experience, Mariah was promoted to Marketing Consultant. Notable for her knowledge of various social media platforms and her inspired approach, she has revolutionized the TSBS social reach. Mariah’s greatest strengths are her creativity, drive and zeal to learn, combined with a contagious smile and positive attitude.
QUALITY ASSURANCE DEPARTMENT
Texas State Billing Services prides itself on the philosophy of Reimbursement without Recoupment™. TSBS has implemented a stringent quality assurance system and department staffed with specially trained, detail-oriented analysts, who apply quality control measures to each step in our billing process. This allows TSBS to ensure the lowest risk of unfavorable audit results.